Hotel Policies for the Enjoyment of your Stay
By completing your reservation to stay at the Pacific Crest Hotel you electronically agree to our hotel policies contained below.
To ensure a positive guest experience while staying with us, we ask that you follow the policies listed below. Failure to comply with any of the following by you, other registered or non-registered guest of yours, room occupants, or your invitees, could result in a minimum charge of $250 to your credit card on file and/or the immediate termination of your stay without refund.
Securing a reservation with your valid credit card means you accept the terms and conditions of our Cancellation Policy.
Lobby Hours:
Check-in time ends and our lobby CLOSES every evening at 9PM. Guest service hours are 8AM-9PM daily. No staff is available after 9PM for any guest services.
Cancellation Policy:
We have a 3 day (72 hour) cancellation policy. You will be charged for any room nights plus tax if you do not cancel before 3 days prior to 3PM on the day of arrival of your reservation.
Activity Not Permitted:
- Having more than 2 guests/people per QUEEN or KING room. This counts for ALL adults and children. Children of all ages are considered guests. 4 Guests are allowed in our Family/2 queen bed rooms.
- Any type of smoking or use of candles or incense, in our rooms or on our property is prohibited by policy and by law. (SBMC Title 9.20.030 B)
- Having pets of any kind on the property (**Service animals under the ADA, as amended, are accepted but must be disclosed upon entering the property to eliminate confusion with staff and other guests.)
- Our Hotel is a No Smoking/No Pet hotel. NO Smoking of any kind in the rooms or on the property. NO pets will be allowed. Your card will be charged a minimum of $250 for these violations.
- Leaving minors unattended anywhere on the property, including in your room)
- Disrupting other guests with loud noise, TV, music, disorderly conduct or large groups. The City of Santa Barbara has a strict 10pm noise ordinance (SBMC, Title 9.16)
- Cooking, Grilling, barbecuing or creating fire hazards of any kind in the guest room or on-premises of hotel.
- Damaging or destroying the guest room or any hotel property and facilities anywhere on the property
- Creating or staying in unsanitary conditions (trash, odors, dirty dishes, filth, etc.)
Maximum occupancy varies by room type:
STANDARD ONE (QUEEN or KING) BED: Two people (combination of adults and children)
STANDARD TWO ( QUEEN) BED: Four People (combination of adults and children)
**Children of all ages are considered guests **
Parties of five or more will require two rooms, without exception.
By securing your reservation at the Pacific Crest Hotel you electronically agree to our hotel policies.